As a shopper, select the "Demo Before You Buy" purchase option when adding items to your cart. At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds if you choose to keep your paddle, but you will only be charged if you choose to keep your paddle past the trial period. It may show as "pending" on your statement until the card is either charged or the authorization is dropped.
Your trial begins once the paddle is delivered, at which point you'll have the length of the trial (7 days) to demo your paddle at home, and decide if you would like to keep it or return it if you don't love it.
When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your paddle. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost if the paddle is kept in the future. Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed so long as it falls within our return policy. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.
Your trial will begin once you receive your paddle. TryNow works with Partners to monitor for Carrier updates and when they see your order is delivered you should get a friendly email letting you know that your trial has begun.
You can go through the returns process in one of two ways outlined below. Don't worry, you will not be charged for any return shipping.
- Complete the return form using the following link: Return Form
- Email us at firstname.lastname@example.org requesting a return