Frequently Asked Questions
Our team has tried to capture the most frequently asked questions below, but if you have a question that is not answered below, please contact us (just click the button below)! We would love to help out.
Yes! All Wickle paddles have passed USAPA testing and are USA Pickleball Approved. We designed all our paddles to push the bounds of performance while remaining USAPA compliant.
Absolutely! Free shipping is standard on all orders.
We do our best to fulfill your order in 2 business days, and it can take about a week to receive.
We ship domestically in the United States.
Our paddle is currently only sold through our website and Amazon (Elite I only). However, if you would like to reach out about a Wholesale Inquiry, please fill out our contact form (link below) and select "Wholesale Inquiry" in the subject dropdown.
Contact Form Link
Yes, please fill out our contact form (link below) and select "Wholesale Inquiry" in the subject dropdown. Our team would love to discuss potential opportunities that align with our brand!
Contact Form Link
If you are interested in learning more about Wickle, please fill out our contact form (link below) and select "Media Inquiry" in the subject dropdown. Our team would love to tell you more about Wickle!
Contact Form Link
At Wickle we stand behind our products 100% and believe we have created the paddle to replace all others. However, we completely understand that things change. That's why we offers refunds (we pay return shipping) within the first 7 days of delivery on products in any condition (aligning with our free demo program offering) and within the first 30 days of delivery on products in unused condition. Please note that our return policy does not apply to 'lightly used' products as these are final sale.
To begin your refund and learn more, click the return form link below. Please note that any quicker shipping method resulting in additional shipping costs selected at the time of purchase will not be refunded since we offer a free shipping option on all orders.
Return Form Link
We stand behind our products 100%. All paddles have a 6 month warranty against manufacturer defects and workmanship of the paddle valid starting the date of receipt. If your paddle breaks or becomes unusable during normal play, please fill out our contact form (link below) and select "Product Issue" in the subject dropdown. We’ll make sure you’re taken care of. Keep in mind our warranty typically does not cover any:
- Normal wear and tear
- Paddle abuse or making contact with objects besides a pickleball
- Modifications to the paddle
Contact Form Link
Not to worry, we are here to help out. Please fill out our contact form (link below) and select "Order Issue" in the subject dropdown.
Contact Form Link
As a shopper, select the "Demo Before You Buy" purchase option when adding items to your cart. At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds if you choose to keep your paddle, but you will only be charged if you choose to keep your paddle past the trial period. It may show as "pending" on your statement until the card is either charged or the authorization is dropped.
Your trial begins once the paddle is delivered, at which point you'll have the length of the trial (7 days) to demo your paddle at home, and decide if you would like to keep it or return it if you don't love it.
When you checkout using our "Demo Before You Buy" button, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your paddle. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost if the paddle is kept in the future. Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed so long as it falls within our return policy. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.